Services
Your technology department, all the way.
We build the engineering your business demands: from agile user support to complex cloud architectures and cybersecurity audits. All 100% aligned with European standards.
- Pillar 01
IT Support
Helpdesk, workstations, servers, networks and operational security.
- Pillar 02
Microsoft 365
Licence administration, email, devices, identities and migrations to European alternatives.
- Pillar 03
Multi-cloud
Architecture, migration and operations on AWS, Azure and Google Cloud. Cost management included.
- Pillar 04
European sovereign cloud
Infrastructure on European operators. GDPR, NIS2 and ISO 27002 compliance.
- Pillar 05
Cybersecurity
EDR, MFA, identity management and security audits.
- Pillar 06
Backup and data recovery
Automated backups with monitoring, periodic restore tests and documented recovery.
Two ways to work with us.
The figure depends on the number of seats and what is included — we put it in writing in the proposal, before any commitment.
Monthly retainer
For companies that want IT handled continuously.
- Ongoing support from the same technical team.
- Fixed monthly figure, set out in the proposal.
- No lock-in: you can end it with 30 days' notice.
- No minimum company size.
Hour bundles
For companies that already have IT staff and need occasional help.
- Blocks of hours bought up front, used when you need them.
- No ongoing commitment.
- Valid for 12 months from purchase.
- Every intervention is logged and the balance reported back.
Neither option has a lock-in period, and we do not work on vendor commissions — we recommend what fits your case.
What “we respond quickly” actually means.
First-response times, counted from when your request reaches us by email or phone.
| Level | When it applies | First response |
|---|---|---|
| Critical | Business stopped, data at risk, or an essential service unavailable. | 1 hour |
| High | One person or one service blocked, with everything else working. | 4 hours |
| Normal | Routine requests, questions, changes and access requests. | 1 business day |
Coverage: Monday to Friday, 09:00 – 18:00 (Lisbon time). Outside those hours requests are logged and picked up at the start of the next business day.
In practice we almost always reply the same business day. The times above are the ones we guarantee on every call rather than an average — we prefer that to promising 24/7 that a team our size could not always honour.